FAQ

We take fully care of your shipment.

1. To what countries do we shipping?

We are shipping virtually to any country in Europe, America, Asia, Australia, Africa and Oceania continents.

2. What shipping options are available?

Air Freight
The goods will arrive within few days, virtually anywhere in the world. However, this shipment type is economically only viable for goods that are in urgent need (spare parts) or a high price (ex-: jewelry).

Sea Freight
Most common shipment type for bulky, non-urgent and/or non-expensive goods. This is what most of our customers choose.

3. What Sea Freight options are available?

Full Container Load (FCL)

Less than a container load (LCL)

The goods are shipped in wooden boxes on crates first to a harbour in Singapore or Malaysia. They will wait there until enough other LCL shipments arrive with the same destination, so that a whole container can be filled. From there it is usually a direct way to the harbour of destination.
Approx. (Length x Width x Height) / 1.000.000 = CBM

• Light Goods : Furniture Handicraft add 15cm every side
• Heavy Goods : Stone add 20 cm every side

4. What is the minimum and maximum volume for Sea Freight?

Minimum volume

There is no minimum volume per send. However, the cargo charges at least for 1m³. That is, if your goods have a lower volume than 1cbm, we still can ship it, but the goods will count as 1cbm.

Maximum volume

The maximum volume is determined by the container sizes. For a 20′ container, the volume is 30 cbm, for a 40′ container it is 60 cbm, and a 40′ High Cube container has a volume of 70 cbm. If your goods exceed the maximum volume, we can of course add a second container, or combine FCL with LCL shipment.

Weight Limitation

EUROPE, USA & CANADA:
Max 363 kgs/cbm above will be apply by weight volume charge.

5. How the goods being packaged?

Single face packaging, wooden boxes and crates for less than container shipments. For container shipments, goods are usually wrapped with single face. Fragile products receive stronger wrapping even wooden packing.

6. How does the shipping time?

Around 8 weeks to Europe and the United States and 6 weeks to Australia. Add a couple of days more for less than container-load shipments.

7. How do I know the exact day of arrival?

You will receive the shipping schedule from us. Besides, a couple of days prior to the arrival of your products, a representative of the shipping line, located at the harbor of destination, will give you a call.

8. Is it Insured?

Insurance is 2% of the invoice value. Claiming insurance must take place within one week of the arrival of the goods. We recommend choosing your own, local, insurance company.

9. Is there any other fees may applies?

Your goods are probably subject to value added tax of your country. Further, you shipment might incur harbour of destination charges. These costs are not included in our shipping costs and are c/o client.